Frequently asked questions
Straight answers about hosting, VPS, bare metal, backups, billing, and support.
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FAQ
What is Neytom?
Neytom gives you your own server space without the server work. Nano is a 30-day free trial when the offer is active; Micro+ runs one container per domain; Cloud VPS is a container with root or a full KVM VM. WordPress, Git App Hosting, and game servers include SSL, email paths, and ZFS backup (1 backup + 1 snapshot).
How does Neytom isolation differ from classic shared hosting?
Classic shared hosting packs many sites on one OS user space (noisy neighbors). Neytom Nano is Shared on our managed shared platform for the free trial. Micro+ and above give one LXC/CT per domain so CPU, memory, and filesystem boundaries belong to that site. Cloud VPS adds root (LXC) or your own kernel (KVM).
Is there a free trial?
Yes. Hosting Nano is free for new users for 30 days when the offer is active — no credit card required — so you can deploy and measure before you pay. After the trial, upgrade or the site stops per the offer rules.
What is the difference between Hosting Nano and VPS Nano?
Hosting Nano is managed shared WordPress/site hosting (trial). VPS Nano is a separate Cloud VPS product with root access — different SKU, same “Nano” name in the catalog. Prefer “Hosting Nano” vs “VPS Nano” when comparing.
What is LXC and how does it differ from virtual machines?
LXC (Linux Containers) are lightweight, operating system-level virtualization that share the host kernel while providing process isolation. Unlike full VMs (KVM), LXC containers use fewer resources and boot faster while keeping strong process boundaries.
What is your uptime target?
We target 99.9% monthly uptime for the panel and hosting we operate. See /sla/ for the current wording — it is an operational target, not a contractual penalty schedule unless stated on your invoice.
Do you offer backups?
Yes. Plans include 1 backup + 1 snapshot slot on our ZFS-backed storage. You can restore from the dashboard. Daily multi-generation retention is not the default on every plan.
What is included with Cloudflare?
Customer sites on *.neytom.com use our Cloudflare edge (CDN, DDoS mitigation, SSL). Custom domains can connect via our DNS/provisioning flow.
Can I upgrade or downgrade my plan?
Yes. You can scale up to a larger plan at any time from the dashboard. Downgrades are processed at the next billing cycle where applicable.
Is Git deploy included on App Hosting?
Git-based app hosting is included free on VPS Starter and above (not on VPS Nano due to disk size). You pay only the VPS plan price.
What is your refund policy?
14-day money-back guarantee on paid hosting plans for your first order. Contact [email protected] or open a ticket within 14 days of the payment. Domain registrations are non-refundable once submitted to the registrar.
What payment methods do you accept?
We accept major credit cards and PayPal via Stripe/PayPal checkout. Cryptocurrency is not a standard checkout option unless explicitly offered at payment time.
Do you offer bare metal?
Yes. Dedicated bare-metal servers are available with live inventory at /dedicated/. Each board is measured hardware with root access and optional dedicated public IP.
Do you offer game servers?
Game server hosting is listed under Products. Browse titles and plans at /games/ — trial hours and paid plans are available from the catalog.